Job Description

PetIQ provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country.

We are advocates for pet parents, because we believe that all pet parents should be able to provide necessary care that enhances the lives of their pets.

Full time employee benefits include:  

• Medical, Dental, Vision
• Flex Spending Account
• Company Paid Life Insurance
• 401(k) with Company Match
• Employee Assistance Program (EAP)
• 8 Paid Holidays, 2 Personal Days and PTO
• Short and Long Term Disability Insurance

Job Overview:

• Collect payment, dispense and label medication, and review discharge paperwork with pet parents
• Safely restrain / hold pets for wellness procedures including nail trims/grinding, anal gland expression and clipping
• Make recommendations for services and products for every pet, every time, based on the pet’s lifestyle and an understanding of canine hygiene and environment
• Maintain a clean and sanitary work environment by disinfecting surfaces and equipment in between each pet
• Promote a culture of safety in your salon and live our values, while continuing to reinforce our brand promise with pet parents, partners, and team members
• Provide customer service to pet parents by answering questions and assisting them through the salon process
• Achieve goals, as set by your manager, including dollars per pet, pets per clinic, preferred product and microchips sold 
• Scan pets for microchips
• Establish and maintain effective relationships with pet parents and partners
• Other duties as assigned 
• Non-scissor environment

Essential Duties:

• Performs Groom Tech functions as requested by Pet Parent, agreed upon and described on the groom card, computer system profile, or instruction form
• Provides an attractive pet bath and basic grooming needs that meet Pet Parent’s expectations and are appropriate for the pet type
• Observes dog’s coat conditions and recommends appropriate treatments and remedies based on needs of the pet and skill level of the Groom Tech
• Provides clients with retail product suggestions that can benefit the pet’s coat or overall condition
• Ensures front desk is advised of extra charges required for brush-out or de-matting services
• Finishes dogs, per client description and expectations
• Manages own grooming workload and schedule to ensure departure times are met and Pet Parents are notified in advance of unavoidable delays
• Ensures grooming station is stocked with supplies, tools, cleaned and ready for use, and alerts Supervisor if supplies are needed
• Maintains room safety by wiping up water spills and pet accidents as soon as possible
• Updates pet status using company defined systems, and advises reception when pets are ready to go home, and all required and requested services are completed
• Always follows safety procedures for pets and staff
• Asks for assistance when a pet is stressed, very difficult to manage, or showing any signs of injury prior to or during the service being rendered
• Cleans grooming areas at the end of day and performs additional maintenance throughout the day as needed
• Utilizes company electronic system to log pet & Pet Parent notes, and updates accordingly or provides these updates to the reception team for system entry
• Performs related duties as assigned or as the situation dictates
• Communicates with leadership when any grooming room equipment is damaged and needs to be repaired
• Must present themselves in a professional manner, including the wearing of company approved attire in good condition, and abide by other desired personal presentation requirements found in the employee manual or guide

Minimum Qualifications:

• High School Diploma or equivalent required
• Industry relevant experience
• Must successfully pass criminal and credit background check
• Time and Attendance/HR Software
• Scheduling Database
• iPad
• Understand canine behaviors

Preferred Qualifications:

• Safe Pet Handling
• Brushing and Combing all coat types
• Bathing all coat types
• Drying all coat types
• Nail Trimming
• Ear Cleaning
• Preparatory Hair Trimming
• Basic Clipper Techniques
• Basic Finishing Techniques
• Customer Service Skills
• Demonstrating Professionalism
• Equipment Handling and Maintenance
• Practice Safety and Sanitization protocols 

Physical Requirements:

• Ability to perform the essential job functions consistently, safely, and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards
• Must be able to lift and carry up to 50 lbs.

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