Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve. Job Title: RMA Technician Shift: 1st Shift M-F flexible hours 6:30-7am start time ending at 3-3:30 flexible for a later start time but needs to be consistent with schedule Notes: Will consider someone straight out of Voc school or with little experience. Looking for someone mechanically inclined, eager to learn, attention to detail etc. Working on the hockey skate sharpener Department (Supervisor, and hiring another RMA Tech, another person there for training and will be working closely with Engineering Overview: The RMA (Return Merchandise Authorization) Technician is responsible for inspecting, testing, and repairing returned products to determine the cause of failure and ensure customer satisfaction. This role plays a key part in maintaining product quality standards, identifying recurring issues, and supporting both the quality assurance and customer service teams. Qualifications & SkillsTechnical diploma or equivalent experience in electronics, mechanics, or related field. Experience in troubleshooting, diagnostics, or electronics repair. Strong attention to detail and documentation accuracy. Primary Responsibilities: Return Processing & EvaluationVerify product information, serial numbers, and return authorization details. Conduct visual inspections to identify signs of damage, misuse, or defects. Testing & TroubleshootingPerform functional tests on returned units to confirm reported issues. Use diagnostic tools and procedures to isolate faults or failures. Document test results and repair actions clearly and accurately.Repair & Refurbishment Carry out repairs or component replacements following company repair standards. Clean, calibrate, and reassemble units for reissue, refurbishment, or recycling. Ensure all repaired units pass quality control testing before release. Documentation & ReportingMaintain detailed records of findings, repairs, and product conditions. Update RMA databases and communicate results to customer service and engineering. Identify trends in returns and provide feedback to Quality and Product teams. Customer & Cross Department SupportCollaborate with the Customer Support team to clarify reported issues. Support Engineering in root cause analysis and continuous product improvement.
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