Job Description
Salary: $26.02 - $29.79 Hourly
Location : Sheboygan, WI
Job Type: Full Time
Job Number: 2025-SCSO-115
Department: Sheriff
Opening Date: 09/14/2025
Closing Date: 12/31/2025 5:00 PM Central
Purpose and Summary Be the lifeline when seconds matter. As a Dispatcher with the Sheriff's Office, you'll answer 911 calls, dispatch police, fire, and EMS, and provide life-saving instructions-all while keeping first responders connected and safe. Join our team and make an impact every day.
Essential Duties As a Dispatcher, you will be the critical link between the public and emergency responders. Using a computer-aided dispatch (CAD) system, you'll answer 911 and non-emergency calls, coordinate responses for law enforcement, fire, and EMS, and provide life-saving instructions when seconds matter. Dispatchers keep officers and emergency personnel connected, informed, and safe-making this one of the most vital roles in public safety. Duties include but are not limited to:
- Receive and process 911, TXT-2-911, and administrative calls, determining location, nature, and priority of emergencies.
- Dispatch police, fire, EMS, and other emergency units according to established procedures.
- Maintain continuous contact with units in the field, monitoring status, safety, and location.
- Operate and monitor multiple radio talk groups, CAD terminals, and communications equipment.
- Provide Emergency Medical Dispatch (EMD) pre-arrival instructions and CPR guidance.
- Coordinate large-scale events, including fire and EMS responses through the Mutual Aid Box Alarm System (MABAS).
- Perform TIME, NCIC, and CIB queries, entries, validations, and cancellations for warrants, missing persons, vehicles, and property.
- Ensure compliance with all TIME/NCIC/CIB rules, policies, and security protocols.
- Enter, update, and retrieve data from CAD, RMS, and law enforcement databases with accuracy.
- Maintain orderly logs, records, and reports to support 24/7 operations.
Qualifications - High school diploma or equivalent.
- Certifications (required or must be obtained):
- Advanced TIME System certification.
- CPR certification.
- Emergency Medical Dispatch (EMD) certification (with continuing education and CEUs).
- Strong oral and written communication skills.
- Ability to stay calm and make quick, accurate decisions under pressure., work independently and as part of a team, handle confidential information with discretion, maintain reliable attendance and work rotating shifts.
Work Environment & Physical Requirements - Dispatchers are assigned to straight or relief shifts on a 5/2 - 5/3 rotation (8 hours/day).
- Overtime may be required to meet operational needs.
- Work is performed in a secure, high-paced communications center with constant interaction with the public, emergency responders, and partner agencies.
Sheboygan County offers a wide range of employee benefits. to view benefit overview.
Job Tags
Hourly pay, Full time, Work at office, Shift work, Rotating shift,