Job Description

Space Planner

New York, NY

6+ Months

The Space Planner is part of the Move Operations Team, planning and coordinating all details of the move and being on-call to support and troubleshoot any move related issues. The Space Planner also ensures all teams are on board and understand the move requirements. It’s important to act as a point of contact between the client (our business contact(s)) and various service providers (trade resources).

Key Responsibilities:

• Planning and Coordination: Working with clients to understand their needs and develop a move plan that includes packing, loading, and shipping requirements.
• Vendor Communication: Contacting and coordinating with movers, carpenters, cleaners, electricians, and technology support.
• Scheduling and Logistics: Building moves in Tririga (System / Seat Database), Managing schedules, and coordinating with building management and the onsite FM team
• Customer Service: Communicating with clients throughout the move process, addressing questions and concerns, and ensuring satisfaction.
• Problem Solving: Identifying and resolving any issues during move planning, day of move and post move.
• Specialty Item Handling: Arranging for the safe transport of unique or valuable items. (when moving from different buildings, specific teams has specific files/swags)
• BLP Ticket Management: This includes all NEWH (onboarding New Hires), EMPM (Internal Transfers) and FON (Desk assignment). Updating All tickets accordingly upon receipt, and managing tickets from start to finish.

Skills/Requirements/Qualifications:

• Excellent organizational and time management skills with the ability to handle multiple tasks simultaneously and meet deadlines.
• Experience in a client facing role and/or environment
• Tririga Space Management System knowledge is a nice to have – but will train if needed.
• Database/Ticket Queue Management
• Ability to be personable and put-forth a positive and professional image
• Ability to resolve issues quickly and efficiently
• Ability to work within a Team environment
• Willing to work on OT during large moves
• Proficient in Microsoft Office tools

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