Are you an Operations Analyst with an understanding of Spectrum Business systems and tools, policies, and order lifecycle, and a high level of organizational skills with an ability to effectively manage accounts with complex products and multiple locations ? You can do that. Ready to serve as a senior member of the team who mentors, trains and serves as back up to the team Lead ? As a Sr Order Operations Analyst at Spectrum Business, you can do that.

Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.

Be part of the connection:

As a Senior Order Operations Analyst, you are responsible for analyzing large, complex orders post Sale Complete and processing accounts in a timely and accurate fashion . You are accountable for delivering accurate data and administration concerning order to cash processes.

How you can make a difference:

• Specialize in performing post-sale and order entry activities for Voice and complex, high value orders.
• Matrix managed efforts to ensure SLOs are maintained, and that service implementation is executed.
• Engage clients to clarify order details, including contract revisions, phone port details, and regulatory voice documents.
• Understanding of the billing process including pro-rates, non-pay, rate increases, adjustments, credits, discounts, collections, renewals, and billing equations.
• Senior member of team; backup team Lead(s).
• Partner with LECs to resolve order issues and obtain FOC.

WHAT YOU BRING TO SPECTRUM BUSINESS

Required qualifications:

• Experience: Three or more years of Customer service, order entry; Two years Advanced telephony experience; Two years Salesforce; Two years Telecommunications
• Education : Associate degree (A.A.) or equivalent from two-year college or technical school; or one-year related experience and/or training; or equivalent combination of education and experience.
• Skills :
  • Proficient in all Order Operations processes and business rules
  • Organization, prioritization and decision-making skills
  • Knowledge of MS Office
  • Understanding of Spectrum’s product and service offerings
• Abilities :
  • Work effectively in a team-oriented environment
  • Maintain confidentiality
  • Build working relationships
  • Mentor and motivate others
  • Meet deadlines

Preferred qualifications:

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