Job Description

What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Restoration Specialist I or Research Specialist – Property Restoration within Strategic Operations is responsible for conducting research, outlining and organizing content, troubleshooting, writing, and creating the best resources in the restoration industry. This position reports to the Restoration Manager.

You will

• Conduct research to identify market demands, standards, best practices, trends, and current franchise performance.

• Analyze industry reports, competitor strategies, and consumer preferences to ensure the organization stays ahead of market shifts.

• Research regulatory requirements, safety protocols, and technological advancements that influence restoration services.

• Gather franchise performance data, identifying opportunities for optimization.

• Collaborate with field teams to assess real-world challenges.

• Outline and organize content, helping successfully compile and communicate technical content to non-technical stakeholders.

• Translate complex restoration procedures into digestible materials, guides, and presentations.

• Develop structured documentation, ensuring clarity and consistency across operational support materials.

• Work with the Learning and Development Department to shape content that enhances franchisee confidence and service execution.

• Troubleshoot and propose solutions for complex issues, enabling service improvement in the field.

• Diagnose operational or technical challenges and offer practical solutions.

• Collaborate with restoration professionals and other stakeholders to develop streamlined processes.

• Identify common pain points in restoration services and create proactive strategies to prevent recurring issues.

• Provide recommendations for software tools, workflow enhancements, and equipment innovations to improve efficiency.

• Write and create resources which are comprehensive and enable quality and reliable franchise execution of restoration services.

• Draft whitepapers, playbooks, guides, job aids, checklists, spreadsheets, and FAQs tailored to franchise needs.

• Ensure all written materials align with company standards, industry standards, and brand messaging.

• Maintain an up-to-date repository of restoration practices, ensuring franchisees have access to the latest best practices.

• Work with subject matter experts to refine language, ensuring accuracy and clarity in restoration-related documents.

You have

• Adaptable and able to continually learn and grow.

• Intermediate problem-solving abilities.

• Advanced attention to detail.

• Intermediate knowledge of Microsoft Office; fluent in Microsoft Word, Excel, and PowerPoint.

• Excellent written and oral communication skills, especially in conveying technical concepts to non-technical audience.

• Restoration, safety, or indoor air quality experience preferred.

Education

• Bachelor’s degree in business administration, project management, construction management, or a related field; or comparable experience. Combination of both is preferred.

Working Conditions

• This position functions in a fast-paced corporate office environment.

• The ability to travel independently and maintain a valid Driver’s License is required.

• The standard working hours for this position are Monday – Friday 8:00 am to 5:00 pm.

• This position will require longer hours on occasion due to workshop scheduling or project deadlines; some scheduling flexibility will be needed to accommodate the needs of the business.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

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