Job Description

The Opportunity

Are you passionate about solving real-world challenges and supporting critical infrastructure? Join Hitachi Energy as a Customer Support Engineer and become a key player in supporting our advanced Network Manager SCADA/EMS/GMS/DMS systems. Based in Houston, Texas, you’ll work with a global team that thrives on collaboration, innovation, and customer success. This is your chance to make a meaningful impact in the energy sector while growing your technical expertise in a supportive and inclusive environment.

At Hitachi Energy, we believe in empowering our people. You’ll be part of a diverse, forward-thinking team that values your ideas and supports your professional journey. If you're ready to take on exciting challenges and help shape the future of energy, we want to hear from you!

How You’ll Make an Impact

• Provide first-line technical support to customers using Network Manager
• Troubleshoot and resolve support tickets and service requests
• Deliver service packs and software corrections
• Identify and report product defects
• Collaborate with customers to understand and solve their issues
• Share your expertise to support team members
• Maintain high standards of safety, integrity, and accountability
• Contribute to a positive, team-oriented work culture

Your Background

• Bachelor’s or Master’s degree in Software, Computer, or Power Engineering (or equivalent experience)
• Experience with SCADA/EMS systems is essential
• Familiarity with Hitachi Energy’s Network Manager is a strong plus
• Understanding of Linux/Windows servers and networking equipment is advantageous
• Strong problem-solving and communication skills
• Ability to work effectively in a global, remote-support environment

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