Job Description

Job Description

Job Description

Are you a seasoned investigator with sharp interviewing skills and a drive to reduce fraud, theft, and operational risk in retail? Do you combine a strategic mindset with a hands-on approach to investigations? Victra is the leading exclusive, premium retailer for Verizon with a mission of connecting technology to life in the most trusting and profitable way. 

THIS IS A REMOTE POSITION BUT CANDIDATE MUST RESIDE IN MINNEAPOLIS, MADISON, OR MILWAUKEE.

As a Regional Asset Protection Manager (RAPM), you’ll play a critical role in identifying, investigating, and resolving incidents of theft, fraud, and compliance gaps across your assigned region. This position is a blend of strategic leadership and investigative execution. We’re looking for someone who knows how to build strong partnerships with field teams, is confident conducting interviews, and brings an analytical, problem-solving mindset to every case. This isn’t a desk job — you’ll be in the field, partnering with leaders and making an impact. 

ESSENTIAL DUTIES AND RESPONSIBILITIES  

The RAPM reports to the Sr Regional Asset Protection Manager and serves as a trusted partner to Regional Sales Directors and Field Leadership. You’ll lead investigations, identify trends, improve compliance, and support store teams in driving a culture of accountability and operational excellence. 

Key Responsibilities:  

• Investigative Excellence: Lead internal and external theft/fraud investigations, conducting professional interviews. Document findings thoroughly and work with HR and Legal to support case resolution. 
• Strategic Partnership: Build strong working relationships with field leadership to support operational goals, improve store compliance, and reduce overall risk. 
• Field Presence: Spend time in stores to identify trends, support teams, conduct audits, and observe operations in real-time. 
• Data-Driven Focus: Use data and reporting tools to identify high-risk activity and guide investigative priorities and resource allocation. 
• Training and Communication: Coach store leaders on loss prevention fundamentals, policy adherence, and how to recognize and respond to suspicious activity. 
• Innovation and Continuous Improvement: Help evolve our AP program by bringing forward new ideas, tools, or processes that enhance efficiency and results. 
• Collaboration and Special Projects: Partner cross-functionally and take on special projects that improve company-wide risk mitigation efforts. 

COMPETENCIES & QUALIFICATIONS  

We’re looking for someone who thrives in fast-paced retail and knows how to get results through influence, data, and real-time action. 

Preferred Qualifications:  

• 3+ years of leadership experience in retail asset protection or loss prevention across multiple locations. 
• Proven experience leading investigations and conducting interviews with a high-resolution rate. 
• Strong understanding of retail operations, fraud trends, and compliance issues. 
• Proficient in analyzing data and using case management systems. 
• Excellent communication and relationship-building skills across all levels. 
• Bachelor’s degree in Criminal Justice, Business, or related field preferred. 
• Certifications like CFI or CFE a plus. 

TRAVEL & AVAILABILITY  

• Up to 75% domestic travel within your assigned region. 
• Ability to work flexible hours including nights, weekends, and holidays as needed to support a 24/7 retail operation. 

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job including the ability to work in an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit and stand for extended periods of time and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. 

WORK ENVIRONMENT  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work environment is a typical climate-controlled cubicle office setting. The noise level in the work environment is usually quiet to moderate. 

EQUAL OPPORTUNITY EMPLOYER  

We're proud to be an equal opportunity employer—and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better. 

DISCLAIMER  

This Job Description is to be used as a guide for accomplishing Company objectives. The description incorporates the most typical duties performed and covers only the primary functions. It is not intended to be a complete listing of all responsibilities, duties, and skills required of employees in this role. Duties may change at any time with or without notice. 

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