The Porter is responsible for the overall basic general cleaning of the common garage area while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Porter is also responsible for the basic and general upkeep of the garage facility equipment and common area waste receptacles as well as assisting with any type of customer issue in the parking area including lock-outs, flat tires, battery jump, general landscaping, snow removal and lost vehicle assistance. Essential functions include cleanliness checks of guest entrances and elevator landings, emptying ash urns and trash receptacles, sweeping litter and cigarette butts, using mop or power washer to eliminate stains, wiping signage and wayfinding materials, maintaining general cleaning of garage areas, emptying guest key receptacles, performing general landscaping and snow removal duties, assisting guests with directions and inquiries, and protecting guest confidentiality in accordance with HIPPA requirements. The job requires a high school diploma or GED preferred, valid driver's license, ability to pass background check, motor vehicle record and drug screen, and one to three months related experience or equivalent combination of education and experience. Customer service experience is preferred. The job involves routine duties with specific directions and frequent checks, with decisions made within operational instructions and departmental guidelines.
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