Job Description

Job Description

Job Description

Are you a tech-savvy leader who thrives on solving problems and helping others grow?

APEX Placement and Consulting has partnered with an exciting company in Ossining, NY looking to add an IT Team Lead to their already amazing team. Their primary responsibility will be to oversee and support the Desktop Support team while ensuring timely and effective resolution of technical issues and requests. Keep reading for more details!

What’s in it for you:

• 1st shift opportunity – Monday to Thursday from 8am-5:15pm
• Competitive salary at $73,000/yr.
• Direct Hire position - you'll be hired on directly with our client!
• Amazing benefit package once hired in permanently
  • Medical, Dental and Vision
  • 401K
  • Paid vacation

What your day will look like:

• Lead and support the growth and skill development of Desktop Support team members
• Oversee daily operations, including responding to user-reported issues and service requests
• Manage and prioritize support tickets to ensure timely resolution
• Leverage strong technical expertise to handle moderate to complex problems independently
• Mentor and coach team members to improve technical and professional capabilities
• Ensure consistent, high-quality support service across the organization
• Availability for weekend and on-call hours as required
• Lead IT support projects related to desktop support.
• Support employees in the office, at home, or in remote locations.
• Handle complex issues that other team members can’t resolve.
• Fix problems with software, hardware, viruses, and data recovery.
• Keep track of and resolve technical and security issues.
• Make sure all equipment is properly tracked and assigned to employees.

What we are looking for:

• Associate’s degree in Information Technology or similar.
• 5+ years of Helpdesk or IT support experience.
• Must have CompTIA A+ certification.
• Strong knowledge of both Windows and Apple computers.
• Ability to handle complex technical issues.

At Apex, we actively encourage applications from underrepresented groups. Your unique experiences and perspectives are valuable to us, and we’re excited to see how you might contribute to our team. While we have outlined a set of qualifications for this role, we recognize that experience and skills can come from a variety of backgrounds. If you meet most of these qualifications and are eager to learn and grow with us, we invite you to apply.

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