Position Profile
As a Drive Up & Go Personal Shopping Clerk, you will
select “the best of the best” products for our online shoppers. This is a fast-paced
environment. To be successful in the position you must take pride in your work,
be guest service oriented, care about what is selected for our guests, be
willing and able to perform very physical work, and be quick on your feet. The
DUG Personal Shopping Clerk provides high-quality guest service in accordance
with Haggen guest service standards and policies and procedures.
Key Accountabilities:
Provide high-quality guest service in accordance with our Company’s guest service standards and policies and procedures.
Accurately select, scan, and pack products from all temperature zones, including products from the aisles on the sales floor.
Able to select substitute products for guests if the ordered item is unavailable and guest elects.
Collaborate with DUG Lead or Supervisor to review missing items and fulfill items with “second shop,” to complete orders with accuracy.
Bag groceries in plastic, canvas, or paper bags.
Pack bagged groceries carefully into totes for transportation.
Lift, load and carry groceries to the guest’s car.
Able to complete daily workload with limited supervision.
Able to meet the production standards for the department.
Develop and maintain a working knowledge of our products and offerings.
Knowledge and Experience
Guest service and retail experience preferred. Strong advocate providing positive interactions and collaboration with DUG lead or Supervisor.
Experience working with teams.
Develop and maintain a working knowledge of Haggen products and offerings.
Adhere to uniform and grooming policy as defined within company policy.
Skills and Background
Excellent guest service skills.
Strong attention to detail.
Well organized, able to multi-task,
and work in a fast-paced environment.
Ability to understand and follow
instructions, and ability to read, retain and comprehend guest orders, product
and guest labels, and Company policies, procedures and guidelines.
Ability to provide regular and
predictable attendance (crew members may be scheduled to work early mornings,
evenings, weekends and holidays and schedules may vary on a weekly basis).
Ability to pick the best quality
products and understand date codes.
Physical Requirements
Stand/Walk: Continuous, Grip/Grasp:
Continuous.
Lift/Carry: Frequent/carry 1-50 lbs.
Push/Pull: Frequent, push/pull 10-15
lbs. products/shopping carts (depending on tote and items per tote, as well amount
of product on carts, lbs. will increase).
Bend/Stoop: Occasional, Reach:
Occasional.
Squat/Kneel/Twist/Turn: Seldom.
Job duties and responsibilities may vary by location and
additional job duties and responsibilities may be assigned.
It all started with $1,100 and a dream for Ben and Dorothy Haggen and Doug Clark when they opened their first store in 1933 in Bellingham, Washington. For over more than 80 years, Haggen has been passionate about serving our customers with freshness and quality—that’s why we continuously strive to cultivate talented, dedicated associates who share our passion for bringing guests the freshest, local products possible with genuine service while building a sustainable local food economy and supporting our communities.
We’re a local neighborhood grocer who strives to sustain partnerships with our local farmers, ranchers, fisheries and businesses that supply our stores to bring the very best to our community markets. We are proud to offer fresh, local produce, sustainable seafood, fresh meat, a scratch made bakery, a vibrant delicatessen and a wide assortment of organic, gluten free, local and specialty items.
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