Job Description

Job Description

Position Overview

Intermountain MLS, a regional MLS serving one shareholder Association and six non-shareholder Association customers, is seeking an accomplished relationship builder who understands the importance of creating a truly customer-responsive MLS organization from top to bottom. The next CEO must be someone who listens deeply, responds quickly, and builds strong, trust-based relationships with brokers, agents, appraisers, associations, technology partners, and industry leaders. This role requires a leader who knows how to create an environment where customer needs guide decisions, staff feel empowered and inspired to serve at the highest levels, and the MLS becomes known for its relevance, responsiveness, and proactivity.

This leader will also bring a clear and forward-looking technology vision. The successful candidate will know how to harness the practical and transformative power of AI. They will understand how AI can simplify MLS experiences, streamline operations, and help real estate professionals access information through plain-English questions rather than complicated workflows. The CEO will position Intermountain MLS as a national leader in innovation, data strategy, and mission critical MLS solutions.

Boise continues to experience remarkable growth and vibrancy. The metro area has expanded rapidly with nearly 25% population growth. Boise State University plays a significant role in this growth, fueling the region with a skilled talent pipeline, research partnerships, and an economic development engine that supports innovation and industry collaboration.

Beyond its business advantages, Boise offers an exceptional quality of life. The area is known for its temperate climate, abundant outdoor recreation, extensive trail systems, and access to the Boise River. It’s a community that encourages a healthy, active lifestyle and blends the amenities of a larger city with the comfort and warmth of a close‑knit environment, an appealing place for the next CEO to live and lead.

This role requires a practical, collaborative leader who is passionate about delivering exceptional value to its nearly 8,000 customers while guiding Intermountain MLS into its next chapter of innovation and service excellence.

This role blends strategic leadership with hands-on execution. The ideal candidate is practical, resourceful, collaborative, and passionate about delivering exceptional value to customers while guiding Intermountain MLS into its next chapter of innovation and service excellence.

·      Champion a customer-centric culture across the entire organization.

·      Lead efforts to improve responsiveness, support quality, and clarity of communication and deepen relationships.

·      Use workflows and AI tools to make staff more efficient and frees them up for higher-level work.

·      Ensure members have easy access to MLS tools, data, training, and dependable support.

·      Actively seek feedback, understand customer needs, and work quickly to address challenges.

·      Build and maintain collaborative and transparent relationships with shareholder association and participating associations

·      Actively build trust relationships with brokers, top producers, team leaders, appraisers, agents, fellow Idaho Associations and MLSs and industry partners.

·      Engage Intermountain MLS in Idaho and across the national MLS community.

·      Delivers proven success at uncovering and executing market collaborations to address the needs of subscribers

·      Lead, inspire and reward a collaborative, service-driven team motivated to exceed key performance indicators.

·      Coach and mentor staff, providing continual opportunities for growth.

·      Create a culture where staff feel valued, empowered, and excited to serve MLS customers.

·      Lead the vision for an AI‑centric MLS that makes tools easier to use and improves customer service, data access, and workflow efficiency.

·      Develop intuitive AI-driven experiences that allow brokers and agents to get answers and guidance through plain-English questions, without complex training.

·      Architect data solutions that keep Intermountain MLS flexible, scalable, and in control of its technology future.

·      Determine when to own capabilities, the best methods for building them, and when it is smarter to contract out to specialized partners.

·      Evaluate automation needs across the organization and design practical systems that streamline internal operations and enhance responsiveness.

·      Ensure strong financial performance and reporting transparency and oversee budgeting and investment strategies 

·      Identify and build new revenue opportunities that align with the needs of brokers and agents.

·      Drives effective marketing campaigns that help customers understand WHY IMLS technologies are built to help them succeed and excite them to engage more deeply 

·      Significantly increase participation in IMLS training by communicating why and how IMLS technologies help users with every step of the sales process and help them create lifetime client relationships. 

Qualifications:

·      Undergraduate degree desired; advanced degree a bonus.

·      Executive-level MLS leadership experience 

·      Strong reputation in the MLS and real estate community.

·      Proven experience leading technology rollouts and managing MLS operations.

·      Financial management experience including budgeting and revenue development.

·      Demonstrated knowledge about how AI and automation can support member services and internal operations.

·      Strong communication skills and comfort working with diverse stakeholders.

·      Demonstrated experience managing and developing a team.

·      Willingness to relocate to Boise, Idaho.

·      Confident, proactive leader that inspires trust and collaboration

·      Strong relationship builder who listens first and collaborates well.

·      Known as a resourceful problem solver who finds solutions quickly and creatively.

·      Practical, customer-focused leader with a strong grasp of how to use technology to simplify real estate work.

·      Visionary thinker who understands how AI can reshape MLS operations, customer service, and data accessibility.

·      Skilled at building or guiding AI-driven solutions, and comfortable deciding when to build in-house versus partner with experts.

·      Forward-thinking about data architecture, automation, and delivering a modern MLS experience with a strong working knowledge of technology; Developer/IT experience a plus

·      Proven leader who can inspire effective marketing and training programs and leverages technology to make tech education accessible 24/7.

·      Hands-on leader who supports their team and leads by example.

This is a great opportunity to lead a respected organization at an exciting time of growth and innovation in the Idaho real estate market. Intermountain MLS is looking for a leader who brings both heart and skill to the role—someone who’s ready to support customers, strengthen relationships, and move the MLS forward in smart, meaningful ways.

To be considered for the position, please email your resume to  michael@wavgroup.com.  

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