Bosch, Thermador & Gaggenau Home Appliance Service Technician Join to apply for the Bosch, Thermador & Gaggenau Home Appliance Service Technician role at BSH Home Appliances Corporation - North America BSH Home Appliances Corporation – Top Employer US 2024 . At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. Job Description: Brooklyn/Queens, NY/ Full-time Ready to get hands-on, solve problems, and make our customers' lives easier? Join our growing team as a Home Appliance Service Technician! We’re looking for skilled, customer-focused technicians that are motivated to diagnose and repair BSH appliances in the field. Responsibilities: Travel to customers’ homes to diagnose and repair major gas and electric appliances to ensure the effective repair and first-time resolution of all in-home customer repairs within an agreed region. Troubleshoot and diagnose mechanical and electrical issues and rectify as required. Communicate clearly with customers and provide a positive service experience. Advise our customers on the correct operation of their products to enable them to utilize the appliances correctly. Offer helpful customer solutions by soft-selling products, such as accessories, service plans, maintenance plans, etc. Maintain an up-to-date van stock of parts and utilize B-apps for paperwork and documentation. Ensure every job is completed with care, professionalism, and safety in mind. Your Profile: High School Diploma or GED Equivalent with 3-5 years’ experience with appliance repair, or transferrable skills from electrical, HVAC, or mechanical trades. Organized with the ability to complete multiple service calls in a timely manner daily while providing high levels of customer service. Proficient in Microsoft Office, including Outlook, and solid diagnostic, troubleshooting skills. Customer-first mindset and strong professional communication and written skills. Ability to explain repairs to customers in a logical manner and work independently with minimal supervision. Pay & Benefits: Competitive Pay + Benefits + Company Vehicle + Tools Provided. Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Adoption Benefits, HSA, FSA, and Dependent Care FSA. Eligible to participate in the 401(k) plan, which offers a fully vested 100% employer match on the first 4% of compensation contributed by employees. Annual employer-funded profit sharing dependent on company profitability. Opportunities for employees to participate in a company-sponsored Wellness plan and earn lower medical care premiums. Equal Opportunity Employer: BSH is an equal opportunity employer and does not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, military service, or any other protected class. #J-18808-Ljbffr BSH Home Appliances Corporation - North America
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